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Software Requirements

Supported Web Browsers:

The web interface supports the following web browsers:

  • Google Chrome 29 or later

  • Mozilla Firefox 23 or later

  • Opera 16 or later

  • Windows Internet Explorer 10 or later

  • Microsoft Edge 25 or later

  • Safari 8 or later running on OS X and iOS operating systems

In other web browsers (including Safari browsers running on other operating systems), the user interface may be displayed incorrectly, or some functions may be unavailable.

Supported Operating Systems and Environments:

  • Agent for Windows:

    • Windows XP Professional SP3 (x86, x64)

    • Windows Server 2003/2003 R2 – Standard and Enterprise editions (x86, x64)

    • Windows Small Business Server 2003/2003 R2

    • Windows Vista – all editions

    • Windows Server 2008 – Standard, Enterprise, Datacenter, and Web editions (x86, x64)

    • Windows Small Business Server 2008

    • Windows 7 – all editions

    • Windows Server 2008 R2 – Standard, Enterprise, Datacenter, Foundation, and Web editions

    • Windows MultiPoint Server 2010/2011/2012

    • Windows Small Business Server 2011 – all editions

    • Windows 8/8.1 – all editions (x86, x64), except Windows RT editions

    • Windows Server 2012/2012 R2 – all editions

    • Windows Storage Server 2003/2008/2008 R2/2012/2012 R2/2016

    • Home, Pro, Education, Enterprise, and IoT Enterprise editions

    • Windows Server 2016 – all installation options, except Nano Server

  • Agent for SQL, Exchange Agent, and Active Directory Agent:

    • Each of these agents can be installed on a machine running any of the listed operating systems and a supported version of the respective application.

  • Agent for Office 365:

    • Windows Server 2008 – Standard, Enterprise, Datacenter, and Web editions (only x64)

    • Windows Small Business Server 2008

    • Windows Server 2008 R2 – Standard, Enterprise, Datacenter, Foundation, and Web editions

    • Windows Small Business Server 2011 – all editions

    • Windows 8/8.1 – all editions (only x64), except Windows RT editions

    • Windows Server 2012/2012 R2 – all editions

    • Windows Storage Server 2008/2008 R2/2012/2012 R2/2016 (only x64)

    • Windows 10 – Home, Pro, Education, and Enterprise editions (only x64)

    • Windows Server 2016 – all installation options (only x64), except for Nano Server

  • Agent for Linux:

    • Linux with kernel from 2.6.9 to 4.9 and glibc 2.3.4 or later

    • Various x86 and x86_64 Linux distributions, including Red Hat Enterprise Linux, Ubuntu, Fedora, SUSE Linux Enterprise Server, Debian, CentOS, Oracle Linux, CloudLinux, and ClearOS. RPM Package Manager is required on non-RPM-based systems like Ubuntu.

  • Agent for Mac:

    • OS X Mavericks 10.9

    • OS X Yosemite 10.10

    • OS X El Capitan 10.11

    • macOS Sierra 10.12 (Apple File System, APFS, is not supported)

  • VMware Agent:

    • This agent is delivered as a Windows application to run on any of the above-listed operating systems for Agent for Windows, with the exception of 32-bit operating systems and Windows XP, Windows Server 2003/2003 R2, and Windows Small Business Server 2003/2003 R2.

  • Hyper-V Agent:

    • Windows Server 2008 (only x64) with Hyper-V

    • Windows Server 2008 R2 with Hyper-V

    • Microsoft Hyper-V Server 2008/2008 R2

    • Windows Server 2012/2012 R2 with Hyper-V

    • Microsoft Hyper-V Server 2012/2012 R2

    • Windows 8, 8.1 (only x64) with Hyper-V

    • Windows 10 – Pro, Education, and Enterprise editions with Hyper-V

    • Windows Server 2016 with Hyper-V – all installation options, except Nano Server

    • Microsoft Hyper-V Server 2016

  • Virtuozzo Agent:

    • Virtuozzo 6.0.10

Supported Versions of Microsoft SQL Server:

  • Microsoft SQL Server 2016

  • Microsoft SQL Server 2014

  • Microsoft SQL Server 2012

  • Microsoft SQL Server 2008 R2

  • Microsoft SQL Server 2008

  • Microsoft SQL Server 2005

Supported Versions of Microsoft Exchange Server:

  • Microsoft Exchange Server 2016 – all editions.

  • Microsoft Exchange Server 2013 – all editions, Cumulative Update 1 (CU1) and later.

  • Microsoft Exchange Server 2010 – all editions, all service packs. Mailbox and mailbox item recovery is supported starting from Service Pack 1 (SP1).

  • Microsoft Exchange Server 2007 – all editions, all service packs. Mailbox and mailbox item recovery is not supported.

Supported Versions of Microsoft SharePoint:

  • Microsoft SharePoint 2013

  • Microsoft SharePoint Server 2010 SP1

  • Microsoft SharePoint Foundation 2010 SP1

  • Microsoft

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  • In these editions, HotAdd transport for virtual disks is supported on vSphere 5.0 and later. In version 4.1, backups may be slower.

** Hypervisor-level backup is not supported for vSphere Hypervisor because this product restricts access to the Remote Command-Line Interface (RCLI) to read-only mode. The agent works during the evaluation period of vSphere Hypervisor while no serial key is entered. Once you enter a serial key, the agent stops working.

Limitations

  • Fault-Tolerant Machines

The VMware agent activates a fault-tolerant machine only if fault tolerance is enabled on VMware vSphere 6.0 and later. If you upgraded from an earlier version of vSphere, it is sufficient to disable and enable fault tolerance for each machine. If you are using an earlier version of vSphere, install an agent on the guest operating system.

  • Independent Disks and RDM

The Agent for VMware does not back up Raw Device Mapping (RDM) disks in physical compatibility mode or independent disks. The agent skips these disks and adds warnings to the log. You can avoid warnings by excluding independent disks and RDMs in physical compatibility mode from the backup plan. If you want to back up these disks or data on these disks, install an agent on the guest operating system.

  • Pass-through Disks

The Hyper-V agent does not back up pass-through disks. During backup, the agent skips these disks and adds warnings to the log. You can avoid warnings by excluding pass-through disks from the backup plan.

If you want to back up these disks or data on these disks, install an agent on the guest operating system.

​Compatibility with Encryption Software

There are no limitations on backing up and recovering data encrypted by file-level encryption software.

Disk-level encryption software encrypts data in real-time. That's why the data contained in the backup is not encrypted. Disk-level encryption software typically modifies areas of the system: boot records or partition tables or file system tables. These factors affect disk-level backup and recovery, the recovered system's ability to boot, and access the Secure Zone.

You can back up data encrypted by the following disk-level encryption software:

  • Microsoft BitLocker Drive Encryption

  • McAfee Endpoint Encryption

  • PGP Whole Disk Encryption

To ensure reliable disk-level recovery, follow common rules and specific recommendations for the software.

Common Installation Rule

The strong recommendation is to install encryption software before installing backup agents.

Using the Secure Zone

The Secure Zone should not be encrypted with disk-level encryption. This is the only way to use the Secure Zone:

  1. Install encryption software, then install the agent.

  2. Create a secure zone.

  3. Delete the Secure Zone when encrypting the disk or its volumes.

Common Backup Rule

You can perform a disk-level backup in the operating system.

Specific Software Recovery Procedures

  1. Microsoft BitLocker Drive Encryption

    To recover a system that has been encrypted by BitLocker:

    • Boot from the bootable media.

    • Recover the system. The recovered data will be unencrypted.

    • Restart the recovered system.

    • Turn on BitLocker.

    If you only need to recover a partition from a multipartitioned disk, do so under the operating system. Recovery from bootable media can make the recovered partition undetectable to Windows.

  2. McAfee Endpoint Encryption and PGP Whole Disk Encryption

    You can recover an encrypted system partition using bootable media only.

    If the recovered system does not boot, rebuild the Master Boot Record, as described in the following Microsoft Knowledge Base article: https://support.microsoft.com/kb/2622803

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